Returns & Exchanges
At Rocky Mountain Soap Company, we want you to love your natural products as much as we do. If a product isn't the right fit for your skin, we offer a 100% satisfaction guarantee within 30 days of purchase.
Initiate Your Return
Contact our Customer Care team or visit any of our retail locations with your order number and the reason for your return.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring they are secure to prevent any damage during transit back to our workshop.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized postal service location.
Receive Your Refund
Once we receive and inspect your items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing